Returns & exchanges

Returns & exchanges

Our goal is to ensure your complete satisfaction with your
purchase. If, for whatever reason, you are dissatisfied with your
purchase, you can return it to Hellen van Berkel within 30 days of
purchase date.

Claims for missing items or items damaged in transit must be
received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a
refund for the full amount of the item purchased. Refunds on
returned items will be issued in the same payment form as tendered
at the time of purchase. Please allow 7-10 days for the refund after
we receive your return.

  1. Place the original package into a
    shipping carton, and send it to
    Hellen van Berkel Heartmade
    Prints, Lochemseweg 101,
    7215 RB Joppe, the Netherlands.
  2. We recommend you ship via
    insured ground service with a
    tracking number.
  3. Return shipping charges are the
    responsibility of the customer.
    We are not responsible for lost or
    damaged packages.

  4. All returned or exchanged items
    must be in new condition, unworn,
    in their original box.

  5. Hellen van Berkel is not responsible
    for any consequential or incidental
    damage resulting from the sale or
    use of any merchandise bought from
    us. We are responsible for the
    monetary value of the merchandise

  6. For all further questions contact us
    by email
    or phone +31(6)46162650.
Returns & exchanges

Hellen van Berkel | Lochemseweg 101 | 7215 RB Joppe | the Netherlands | Email
Following my heart, exploring the new